For assistance using the EHC Hub, please refer to the guidance documents and videos below. Further assistance can be sought from an administrator of the EHC Hub within your local authority. Please refer to your service manager to help identify the relevant contact person.

Documents

Case Co-ordinator's guide

Frequently Asked Questions

Panel meetings guide

Administrator's guide (Administrator only)

Videos

How to close a case outside of process

How to overturn a decision not to proceed

How to record an exception

How to re-open a completed request for advice

Troubleshooting - progress to meeting

How to reset a user’s two factor authentication settings (Administrator only)

Annual Review Process Password = ehchub-oldham-senco-30sep24